Returns and exchanges

If you would like to return an item, you can contact us via the contact form in the webshop. Returns are possible within 14 days of receipt of the item, provided the item is unused and undamaged. After receipt of the return you will receive the total amount of the order back. The costs for the return are for the customer. If you would like to exchange an item, you must return the item and place a new order in the webshop.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs depend on your carrier, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us via info@frisianmodelcarshop.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. If you would like to exchange an item, you must return the item and place a new order in the webshop.

click here to download an example model withdrawal form

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